Job Description
MentorMate, part of Tieto Tech Consulting, is inviting a talented professional to join our growing team as a Technical Documentation Specialist for our respectful client BICS.
Tieto Tech Consulting works as a true partner, solving clients’ toughest technology challenges and delivering reliable outcomes that drive measurable results. By merging data, cloud, AI and design with deep industry expertise, we create impactful yet intuitive digital solutions that empower people and move businesses forward.
Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!
- Grow your expertise through interacting with A-level mobile carriers from all over the world
- Get your hands on the vast network with on land, underwater, and space points of presence
- Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth
Tieto-BICS team has been growing since 2010… and we are looking forward to grow with you!
When joining Tieto Tech Consulting as a Technical Documentation Specialist
- You will determine configurations and introduce accurate documentation into the network inventory systems for all capacity and network projects
- Order local tails and create work orders for all capacity/network products within the BICS factory. Follow up on delivery of ordered products/services
- Collaborate with cross-functional teams: work closely with product management, presales, and customer support to gather information, validate technical content, and ensure the accuracy of technical documents
- Demonstrate a strong understanding of network topology and design for physical and logical network inventory (capacity transmission and cost documentation principles)
- Gain a deep understanding of applications and services, and translate complex information into simple, polished, engaging content
- Work order management
- Set up and maintain confidential records, entering them into various databases
- Ensure that all records are kept up to date and that filing is carried out in a timely manner
- Ensure proper management of all cost-related information and document it accurately in the relevant systems, with a clear understanding of the processes behind the various flows used
- Work with billing teams to resolve disputes and issues
- Assist with training of new and existing team members
- Support workload planning to ensure business continuity during holiday periods
Who we are looking for
- A specialist with a strong understanding of network topology and design
- A high degree of initiative, autonomy, and commitment
- Ability to work in an international and multicultural environment
- Self-starter who can find and resolve issues as they are identified
- Ability to work independently and as part of a team, collaborating closely with peers and colleagues
- Strong organizational skills, with the capability to manage multiple projects simultaneously
- Ability to work in a fast-paced environment and adjust priorities based on ad hoc requests
- Basic knowledge of accounting rules. Interest in cost management and optimization
- Good written and spoken English
Will be an advantage
- Knowledge of CLM software platform and JIRA project management, issue tracking tool
Additional Information
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto
