Service Manager - Tieto Caretech (m/f/d)

About us

Tieto Caretech is modernizing the Nordic health and social care sector with modular, open, and interoperable software. We develop and deliver high quality software solutions and services that enable healthcare and welfare professionals to do their work even better and with higher efficiency - have more time to care.

We are a global team of professionals working on providing products and services to different sectors from healthcare to social care. We work closely with our European customers to develop our own products and services. We want to provide solutions which enable healthcare and social care professionals to spend more valuable time with their patients and customers. With us you can build technology for the good of society and make your mark on the health and wellbeing of people in need.

About the role

We are looking for a Service Manager to take ownership of the smooth operation and ongoing development of our high-quality Kubernetes-based infrastructure platform, used by multiple Tieto Caretech products.

In this role, you will combine Service Manager and Product Owner responsibilities. You will oversee the operational and financial management of the platform, drive backlog prioritization, support commercial and contracting matters, and ensure agreed service levels, high quality, and customer satisfaction. 

In this role, it would be beneficial to have

• Proven experience in Service Manager and/or Product Owner roles
• Solid knowledge of infrastructure platforms, particularly Kubernetes-based environments
• Experience in managing shared platforms or services used by multiple teams or products
• Ability to balance business needs, technical requirements, and operational priorities
• Experience in backlog management, prioritization, and agile ways of working
• Strong stakeholder management skills and experience in driving effective collaboration across internal teams
• Understanding of SLA-driven service delivery, service quality, and continuous improvement
• Financial awareness and experience in budgeting, cost follow-up, or commercial/vendor-related discussions
• Fluent English and, depending on the location, Finnish, Swedish or Lithuanian.

As a person, you

• Are capable of leading complex infrastructure platform development and service delivery across multiple teams and stakeholders
• Have a strong can-do attitude
• Are a self-motivated and proactive team player
• Take pride in coaching, challenging, supporting, and inspiring colleagues
• Consistently identify opportunities to improve day-to-day service operations
• Are eager to develop your existing skills and learn new ones

What’s in it for you?

With us you will be part of the important and meaningful work of developing healthcare for all of us. You have an important mission to make a difference that really matters. In addition, as a company we offer you professional growth, open and friendly culture, and an outstanding work-life balance! We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working.

Finally, we also believe in curiosity and learning as a lifestyle. We want to encourage you to keep up that curiosity and deepen your knowledge on topics you’re interested in. For example, we host a ‘Keep Learning Week’ twice a year, a week where everyone at Tieto has the possibility to join different training courses in a truly global setting.

Could you be our new colleague?

We look forward to hearing from you! We will fill the position as soon as we find the right persons, so we encourage you to apply today. If you have any questions regarding this role, please contact the hiring manager Kimmo Virkki (kimmo.virkki@tieto.com).

We perform background checks on all final candidates. 

Tieto declines calls from recruitment companies.

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)