Job Description
As a Dispute Analyst within Card Issuing, you will work with dispute handling for Norwegian and other foreign banks. The department's task is to process card complaints in accordance with current regulations from banks, authorities and card issuers.
The role will include case management, customer dialogue and follow-up of dispute cases. As a dispute analyst, you also have personal responsibility for a number of banks and work closely with both product managers and system managers in the area. The department will work closely with other units within the company to ensure a complete understanding and management of our customers' card services.
With us you will:
Processing complaints for Nordic and international banks
Close cooperation with our customers in connection with problems that arise regarding their disputes
Participate in the work to further develop the dispute handling service
Who you are:
Good communication skills, verbally and in writing
Fluent in English and Norwegian
Danish or Finnish considered as an advantage
Experience in case management
Experience from the card industry and/or banking is an advantage
Experience in dispute handling is desirable
Knowledge of Visa and MasterCard products is an advantage
Good cooperation skills
Service- and customer-oriented
Good listener
Structured way of working
We offer:
Challenging work and working experience on international level in leading IT company.
Great team, interesting and dynamic work environment.
Professional and personal development opportunities.
Challenging job responsibilities.
Flexible work schedule.
How to apply?
Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact Talent Acquisition team recruitmentinbanking@tieto.com
Additional Information
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto
