Senior Production Support & Enhancement Engineer - Tieto Banktech (m/f/d)

We are seeking a highly motivated Senior Production Support & Enhancement Engineer to manage end-to-end application development, maintenance, and production support for Java/Oracle-based enterprise systems. Tieto Banktech powers some of the Nordics’ most trusted banking systems with secure, reliable, and scalable solutions. Using automation, data, AI, and cloud, supported by hands-on guidance, we help banks modernize their core, strengthen trust, and deliver greater impact across the banking experience.

This role is primarily focused on 60% development and enhancement activities and 40% production support and maintenance, requiring a strong balance of technical expertise and functional understanding. The ideal candidate will ensure high system availability while contributing to new feature development, custom change requests, POCs, and continuous improvement initiatives.

Key Responsibilities

• Design, develop, and enhance Java-based enterprise applications and backend services.

• Implement new features, custom change requests (CRs), and technical enhancements aligned with business requirements.

• Develop and maintain REST APIs using Java (Spring/Spring Boot preferred).

• Write, optimize, and maintain SQL/PL-SQL queries, stored procedures, and database objects in Oracle.

• Participate in solution design discussions, technical feasibility analysis, and Proof-of-Concept (POC) initiatives.

• Ensure compliance with Non-Functional Requirements (NFRs) including performance, scalability, security, and reliability.

• Provide L2/L3 production support by monitoring applications, analyzing logs, and resolving incidents within SLA timelines.

• Perform root cause analysis (RCA) for production issues and implement permanent fixes.

• Coordinate with business users during requirement clarification, UAT cycles, and issue resolution.

• Handle service requests, defect fixes, deployment support, and release activities.

• Collaborate with QA, infrastructure, and cross-functional teams to ensure system stability and smooth operations.

• Maintain proper documentation for incidents, changes, enhancements, and deployment activities.

• Contribute to automation, scripting, and operational efficiency improvements where applicable.

Required Technical Skills

• Strong experience in Java (Core Java, Spring/Spring Boot)

• Solid hands-on experience with Oracle Database (SQL, PL/SQL, performance tuning)

• Experience in REST API development and backend services

• Knowledge of enterprise application architecture

• Experience in application production support (incident management, RCA, SLA handling)

• Familiarity with Linux/Unix environments

• Experience with version control tools (Git) and build tools (Maven)

• Working knowledge of ticketing tools (JIRA, ServiceNow, etc.)

We offer

We offer you professional growth, meaningful projects, open culture and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired?

We look forward to your application! Interviews will be held continuously, so we encourage you to apply today! For more information or questions, please contact krishna.kumari@tieto.com

Hope to hear from you soon!

Location: Pune

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

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