Senior Business Analyst - Tieto Tech Consulting (m/f/d)

Tieto Tech Consulting (MentorMate from 2001 to 2026) provides design-led, data-centric, and AI-powered digital engineering & consulting services to enterprises worldwide. With a strong heritage of Nordic quality, local presence, and global-scale operations, we are backed by 8,500+ IT professionals. Our clients trust us for advanced data and analytics skills, top industry-specific expertise, specialized software R&D, and the capabilities of a multinational team. We are part of Tieto, a leading technology company with an annual revenue of approximately EUR 2bn.    

Tieto Tech Consulting’s team in Bulgaria consists of 500+ professionals specializing in the development of tailored digital solutions in diverse industries.

We are looking for a Senior Business Analyst to play a key role in shaping and prioritizing product features that enhance both clinical trial workflows and end-user experience. Working closely with a global engineering team, alongside design, platform, and product experts, you will translate complex business and user needs into clear, actionable development plans. You will guide the product direction, ensure alignment with strategic goals, and drive continuous improvement. This role is ideal for someone who combines strategic insight with hands-on execution and is motivated by creating technology solutions that make a meaningful impact.

This role is based on a hybrid work model, with 3 days per week in our Sofia office.

Key Responsibilities

• Work closely with stakeholders to define, communicate, and refine the product vision and strategy
• Collect, analyze, and translate business, clinical, and user requirements into well-structured product backlog items 
• Work closely with stakeholders to define, communicate, and refine the product vision and strategy
• Collect, analyze, and translate business, clinical, and user requirements into well-structured product backlog items 
• Provide clear prioritization and direction, making informed decisions regarding features, enhancements, and necessary trade-offs
• Collaborate with cross-functional teams to ensure smooth integrations and deliver a high-quality user experience
• Ensure the product meets acceptance criteria and drive continuous improvement toward product excellence
• Act as the primary point of contact for stakeholders, communicating product goals, progress, and performance 

Required Experience & Qualifications

• Previous experience as Business Analyst 
• Ability to communicate effectively and collaborate with both technical and non-technical stakeholders 
• Strong skills in prioritizing requirements according to business goals, user impact, and development capacity 
• Proven track record of driving initiatives in a collaborative, agile environment
• Ability to use data, user feedback, and insights to continuously improve the product
• Excellent command in English

A significant advantage would be

• Previous experience in Product Ownership and Product Management 
• Experience with digital health solutions, clinical trial systems, eCOA, RPM, or healthcare-related platforms 
• Familiarity with regulated environments and standards such as GxP, GDPR, FDA, or clinical trial processes
• Exposure to technical concepts and technologies such as APIs, SQL/NoSQL, JavaScript, Node.js, or platform integrations
• Experience working with globally distributed teams across multiple time zones  
• Experience with content operations, implementation support, or training coordination 

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto

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