Service Manager - Tieto Banktech (m/f/d)

Join Our Operation Center!

Tieto Banktech is a leading technology company with a strong Nordic heritage with global deliveries. We deliver Banking services, with market leading products. Based on our core values of openness, trust, and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Are you interested in playing a central role in working with financially and socially critical systems in Norway and abroad?

We are seeking a Service Manager to join our Operation Center in Oslo, who thrives in dynamic environments, demonstrates interest in daily operations, excels in communication, appreciates working within an international setting, and aspires to join our exceptional team at the Operation Center in Tieto Banktech.

In this role, you will be a part of the operational team, have good insight into the daily operation and serve as the central point for Operational reporting. You will collaborate closely with Business Units across Tieto Banktech.

Key Responsibilities

• Day-to-day operation follow up
• Produce and deliver timely, accurate, and professional operational reports to internal & external stakeholders
• Collaborate closely with internal and external stakeholders
• Modernize & automate reporting

Qualifications

• Excellent communication and facilitation skills, fluency in Norwegian and English, both written and spoken
• Strong IT competence, including experience with IT service management processes (Incident & Problem Management)
• Proven experience in operational reporting
• Experience in the banking industry is an advantage, but not required
• Strong organizational and time management skills with the ability to manage multiple reports simultaneously.
• Technical background and general understanding of the Banking Industry is a plus
• Ability to produce structured, executive-ready reports that translate complex technical or operational findings into clear, business-understandable language, with high attention to accuracy, traceability, and consistency.
• Actively challenge assumptions and inconsistencies in data and stakeholder statements; identifies discrepancies between reported data and actual performance using multiple data sources to validate conclusions.
• Demonstrate precise, probing, and persistent questioning to uncover the full story, ensuring conclusions are fact-based and thoroughly validated.
   

Personal Qualities

As a person, we believe you are a strong team player, have passion for business, self-motivated, solution-oriented, committed to continuous learning and development, acts and demonstrates responsibility to organize your work and solve your tasks.

You thrive in a role that combines both independent work and collaboration with colleagues and customers. You are adaptable and flexible.
 

Most importantly, someone with enthusiasm, who is structured with strong multitasking skills, who is curios, asks critical questions that contributes to good results, and doesn’t settle with “good enough”. Someone who always seeks information and sees the potential beyond expectations.

Why join us?

• A meaningful job – You help safeguard essential services that people rely on daily for financial transactions.
• Opportunities for professional growth - you will build good competence across all Banktech Services
• A supportive and collaborative team that values curiosity, learning, and innovation
• Flexible hybrid work model
   

Did we get you inspired?

We are looking forward to your application!
Apply today by submitting your CV or LinkedIn profile. Interviews are conducted on a rolling basis. For questions, contact Lisa Standal at lisa.standal@tieto.com
 

Background checks are conducted for all final candidates. Tieto does not accept calls from recruitment agencies.
 

We welcome applicants of all backgrounds and identities, embracing diversity, equity, and inclusion as drivers of innovation and success.

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)