Salesforce Support Engineer - Tieto Tech Consulting (m/f/d)

A part of global technology organization Tieto, MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering. With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides its people with the opportunity to work on impactful, global projects for recognizable brands. 

We are looking for a Salesforce Support Engineer to join a collaborative Agile/DevOps environment and support the development, maintenance, and optimization of Salesforce solutions. The role combines hands-on development, platform support, integrations, and troubleshooting, while working closely with cross-functional teams and business stakeholders to deliver reliable and scalable solutions. 

Key Responsibilities 

• Develop, test, and maintain Salesforce solutions, integrations, and data migration components 

• Support Salesforce administration, configuration, and daily platform operations 

• Troubleshoot technical issues, manage incidents, and provide application support 

• Maintain and improve CI/CD pipelines and DevOps processes 

• Perform testing, validation, and performance optimization to ensure platform reliability and security 

• Collaborate with cross-functional teams on system enhancements, deployments, and new features 

• Participate in requirements analysis and contribute to solution improvements 

• Create and maintain technical documentation and support materials 

• Monitor platform performance and proactively address issues and risks 

• Recommend improvements to existing processes, integrations, and configurations 

Required Experience & Qualifications 

• 3+ years of experience with Salesforce development, configuration, or administration 

• 2+ years of experience with Salesforce Field Service solutions 

• Experience building integrations between Salesforce and ERP or enterprise systems 

• Hands-on experience with Salesforce APIs (REST, SOAP, Metadata APIs, etc.) 

• Proficiency in Lightning Web Components (LWC) development 

• Good understanding of DevOps principles, CI/CD practices, and Agile methodologies 

• Experience with ServiceMax functionality, including Service Flow Manager, Dispatch Processes, Service Contracts, Entitlements, Invoicing, Installed Products, or Go App 

• Experience with tools such as JIRA, ServiceNow, or similar platforms 

• Strong problem-solving and troubleshooting skills with attention to detail 

• Excellent communication skills and fluent English 

A significant advantage would be    

• Salesforce certifications such as Salesforce Administrator, Platform App Builder, or Platform Developer 

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)